Our mission is to help small businesses reach their full potential by providing them with the tools they need to hire, train, develop and retain employees. We strive to help them grow a knowledgeable team that brings more value to the table and increase their ROI.
Process, Policy & Procedure
Provide expertise in documentation for policies, processes and procedures.
Training & Integration
Develop and implement a training program designed for your business needs.
Software
Find the best software solution for your business needs.
Data and Business Analytics
Create custom reports that focus on your business needs.
All IT Services provided by:
Hours of Operation: Monday through Friday 10AM - 4PM
Closed Saturday and Sunday and all Holidays.
© mbergeronconsulting.com
michelle.bergeron@mbergeronconsulting.com
813-501-7651
Ask me about Subscription Pricing, Fractional Contracts and Project Contracts.
Develop, configure and optimize process from inception through implementation.
Document current processes into user friendly format for training and reference
Set up and maintain a knowledge base for easy access
Research and create policies and employee handbooks
Implement training guidelines and expectations
Create and implement a training program for each job class
Train and coach employees to train new employees, assist in training as needed
Integrate with Leadership team to accomplish company goals and maintain standards
Use reports to identify defects (errors) in processes to improve processes and efficiencies using Lean Six Sigma Methodologies.
Identify relevant data to set KPI
Utilize reports to help identify trends and forecast.
*Some custom reports are done through a business partner.
Audit business processes to help find the best product for your business.
Vet software.
Translate current software processes and create processes in new software.
Help with software implementation and train employees.
Hi! I'm Michelle Bergeron. For 20+ years I have found myself in positions that had either no training or no readily available resources and have had to "create" what I needed to do the job. In the process of creating the resources, I developed not just the documentation, but processes, knowledge base and training programs so that future employees did not have to struggle. In doing so I found a passion for helping create a firm foundation for new and existing employees. I am Lean Six Sigma Certified (#65885364), have experiences in building custom reports using SQL and Excel. My expertise include low voltage wiring, home security, inventory, and warehouse management, office operations and accounting. I started M. Bergeron Consulting to help businesses hire, train and retain their staff. I also run a non-profit to help our community (Grace, Gratitude and Giving). I have a passion for helping! In my spare time, I enjoy many (too many!) hobbies that include quilting, crocheting and knitting. I love to read and travel as well. I will give your business that hands on personal touch it needs to get it to the next level.